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monitoreo-canales-digitales

Monitoring Digital Channels


We measure the performance of digital channels for your company, so that your users will always get the best experience through an automated 24/7 system which does what any person would do, with the aim of identifying and alerting about errors.

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Measuring Call Center / IVR


Movizzon provides an IVR measuring and monitoring services. By measuring, we mean calculating the average waiting time for any user to wait for an advisor, while Monitoring relates to the generation of alerts when a flow is not working well. Measurements are 100% automated and are performed on a 24/7 basis.

Movizzon uses an online voice processing systemto validate the proper operation of the different IVR menus. Calls made from real phones are connected to local telephone company operators.

Below is a real-life example containing the audio of the failure:

Your browser does not support the audio element.
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Load Tests / Stress Tests


The purpose of this service is to know how the channel performs when users log in simultaneously. To perform these tests Movizzon generates virtual users and robots connected to different ISPs are used for measuring times. This is to understand the following:

  • How much the response time (in seconds) increases vs. number of users.
  • What is the limit on the number of users after which the channel behaves intermittently (partial outages).
  • What is the limit on the number of users after which the channel would experience a massive drop.
Movizzon
Movizzon makes it possible to understand the real user experience of digital channels. Through our real-time alerting system, on-line dashboards, and outcome reports, the company can handle services anomalies proactively, and realize a return on the investment made in its digital channels.
North American Office:
347 Fifth Avenue, Suite 1402-281, New York, United States.

Europe Office:
Calle de Irún, 23, Piso 1, 28008, Madrid, España.

South and Central America Office:
Calle 140 #11-45, oficina 609, Bogotá, Colombia.
SC 406, Rod. Dr Antônio Luiz Moura Gonzaga, 3339, Florianópolis, Brasil.
San Sebastián 2957, Las Condes, Santiago de Chile, Chile.

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Contact us

contacto@www.movizzon.com

Movizzon

© 2019 MOVIZZON. Una empresa de servicios A&R Limitada. Todos los derechos reservados. Desarrollado por Placetribe

© 2019 MOVIZZON. An A&R service company Limited. All rights reserved. Developed by Placetribe

2019 MOVIZZON. Uma empresa de serviços A&R Limitada. Todos os direitos reservados. Desenvolvido por Placetribe