Monitoring Digital Channels
We measure the performance of digital channels for your company, so that your users will always get the best experience through an automated 24/7 system which does what any person would do, with the aim of identifying and alerting about errors.
Measuring Call Center / IVR
Movizzon provides an IVR measuring and monitoring services. By measuring, we mean calculating the average waiting time for any user to wait for an advisor, while Monitoring relates to the generation of alerts when a flow is not working well. Measurements are 100% automated and are performed on a 24/7 basis. Movizzon uses an online voice processing systemto validate the proper operation of the different IVR menus. Calls made from real phones are connected to local telephone company operators. Below is a real-life example containing the audio of the failure:
Load Tests / Stress Tests
The purpose of this service is to know how the channel performs when users log in simultaneously. To perform these tests Movizzon generates virtual users and robots connected to different ISPs are used for measuring times. This is to understand the following:
- How much the response time (in seconds) increases vs. number of users.
- What is the limit on the number of users after which the channel behaves intermittently (partial outages).
- What is the limit on the number of users after which the channel would experience a massive drop.